I'm hoping Facebook will fill in that missing info for me. But the money has not made its way from Facebook to the seller, and I don't know how to make that happen. So essentially, my money is gone, out of my bank, Facebook has it. I also have a direct phone number for Facebook that someone in another forum gave me, so I'll try that on Monday if I don't get a written response before then. I sent a message in to Facebook asking for help, but have not heard back yet. But I've never dealt with Facebook for money, and I'm learning that Facebook apparently trumps any protection PayPal offers. I have always chosen PayPal as a payment option when given the chance because I know how they stand buy their users, and have always been very fair whether I'm the buyer OR seller. The PayPal representative also told me that if I were to open a claim, it would be denied since 1) Facebook received my payment - the discrepancy is now between Facebook and the recipient and 2) Facebook has a strict "no refunds" policy, regardless of whether they were at fault, or if there were technical difficulties. It is not linked to a particular item, as it would be through FB Marketplace, but it does say "for transfer to ". I spoke with someone at PayPal who confirmed that my payment did go through, but it was received by Facebook. I looked around on his profile, and he has many many items listed for sale, and several wanted posts asking for items left behind in storage units and such, so I think this may be his full-time job, or at least a serious pastime. (Sometimes there's an extra step or two if the recipient is not a PayPal user.) I also don't know if he did it this way because maybe payments made via Messenger are considered friends/family, and if he went through Marketplace he'd be hit with the fee for goods/services? He does have a PayPal account, so my understanding is there should be no reason if I pay via PayPal that he can't get the funds. I don't know if that affects how money is handled. He sent the money request via Messenger, and not FB Marketplace. I've learned a few things since this all happened: I wanted to show I'm very serious about buying this. He didn't require it I offered because I don't want to come across as someone who shows interest, but is so far away they never follow through. The payment was to put down a deposit because I won't be able to get it for over a week. I'm not buying something to have shipped, I'll be picking it up. I don't know the seller, but he is relatively local (a couple hours' drive away). However, unless you are meeting in person and will pay on the spot, I dont recommend using PayPal on Messenger for transactions. He might have to send the payment again on Messenger. In any case, after linking your PayPal as a payment method, it should show up whenever you click on a money request in Messenger. Otherwise, I would not purchase from the person. If you are having a product shipped, I STRONGLY recommend you ask them to send you a very detailed PayPal Goods and Services invoice with a tracking number, that way both of you are covered. The way to do it is to meet up, check the item out, and then pay on the spot using FB Marketplace or through Messenger. I believe that the protection only kicks in if you are buying from a store front on FB Marketplace.Īlthough, if you are meeting in person, it can be convenient if you dont carry cash. Meaning, the person can just accept the payment and not give you anything. From what I see, paying for anything using PayPal in Messenger does not offer you protection and is similar to just sending out a payment to a friend or family member. Hey, I decided that there were too many red flags because the seller was refusing a simple Goods and Services invoice so I pulled out.
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